Job - CUSTOMER SERVICE OFFICER- AIRFREIGHT
60%
31 Jan
20321
CUSTOMER SERVICE OFFICER- AIRFREIGHT x 4
Logistics, Dar es Salaam, Tanzania

An exciting opportunity for a Customer Service Officer, the main objective for this role is to update customers on the shipment clearance status etc. The ideal candidate must be able to communicate effectively and fluently in English language. Initial CVs sent. Male Candidates are encouraged to apply for Gender Balance.

Position Published
31 Jan 2018
Position Updated
1 Feb 2018
Applications Invited
171 Applications
Talent Search
In Progress
Shortlist Sent to Client
8 Shortlisted
Interviews Pending
8 Interviewed
Job Offer Pending
60% Complete
Applications Invited
Search In Progress
Shortlist Sent to Client
Interviews Pending
Job Offer Pending
171 Applications
8 Candidates Shortlisted
8 Candidates Interviewed
60% Complete
Job Specification
Reporting Structure
Reporting To
Supervision Of
Interacts With
Job Description
Receiving clients documentation
Checking documentation to ensure that it is correct and complete
Follow-up of clients for missing or required documentation
Follow-up on clearing of consignments
Keep clients regularly updated on status of their consignments per clients requirement
Record customer complaints and initiate corrective action
Obtain required authority from credit control to pay disbursements
Check daily update and ensure it is correct
Follow-up on clients settlement of Invoices
Notify legal department of damages and potential claims
Ensure client needs and expectations are met at all times
Candidate Specification
Experience
0 years
Education Level
Degree
Qualifications
Software
Equipment
Knowledge Of
Skills To
Ability To
Personality
Organisation
Industry
Logistics
Culture
Multicultural
Gender Profile
Mixed
Age Profile
Between 30 and 55 years of age
Terms And Conditions
Employment
Permanent
Location
Dar es Salaam, Tanzania
Remuneration
Negotiable
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